Our Medical Training Policies and Procedures are designed to ensure safe, effective, and equitable training for all participants.

All participants must comply with the policies and procedures outlined in the training materials and follow the instructions of the medical professionals involved in the training. All safety protocols must be followed at all times. In addition, participants are expected to be respectful of each other and maintain a professional environment. Participants must also adhere to any specific requirements set forth by the training facility or medical provider. Finally, any participant who fails to comply with the policies and procedures may be subject to disciplinary action.

Tactical Medical Consultants is a proud partner of the American Heart Association and the National Association of Emergency Medical Technicians. These partnerships require us to adhere to the policies and procedures set forth by these organizations. We gladly adhere to their guidelines and ask that our clients follow the recommendations and policies they set forth.

Our medical training policies and procedures ensure that all our students receive the highest quality education and are well-prepared for their future careers. All our policies and procedures are designed to protect the safety and wellbeing of our students and staff. We have strict rules regarding attendance, course completion, and the submission of assignments. All our policies and procedures adhere to the relevant professional and legal standards. We also provide additional support to our students including resources, mentoring, and guidance.

Finally, we regularly review our policies and procedures to ensure that they are in line with best practice. Any and all pre-course assignments are required to be completed and submitted prior to the clients scheduled in-person or instructor led session. We reserve the right to decline to issue a certification to a participant who does not satisfy the requirements set forth by the American Heart Association or the National Association of Emergency Medical Technicians.

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Pre-Course Work and Assignment(s): When you enroll and complete payment for TECC, TCCC, BLS, ACLS, or PALS you will be sent pre-course materials that are required to be completed prior to your scheduled class or Instructor led session. Completion certificates for this work must be sent to TMC at least eight (8) hours prior to the start of your course. Exceptions are made in the event that you contact us and communicate that the materials will be completed in full prior to the start of your session. If pre-course work, assessments, or any other assigned material or testing is not complete, TMC reserves the right to cancel your session with no (zero) refund issued.

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Certification(s): For participants who participate in our AHA and NAEMT course programs processing times vary based on the issuing authority. Training centers are required to issue certifications within twenty (20) days of the day of your course. Our commitment is to have your certification issued to you via the jurisdiction within 10 business days. If you require proof of certification within 10 days, you should request it from TMC and a course completion letter will be issued to you via email. This letter does not replace a certification card from the NAEMT or the AHA. It simply states attendance and when you may expect your course completion card.

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Scheduled Appointment: If you need to delay or cancel your appointment, we respectfully request at least 24 hours notice prior to the day of your appointment. Cancellation of scheduled appointments may result in fees. These fees will be applied to the payment method on file or billed to the customer via invoice or order.

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Cancellations: Please note that once you have made a booking with us it means that we have reserved time in our schedule exclusively for you. If you cancel your booking before it is scheduled to take place, be advised you maybe subject to a penalty/fee/rebooking charge or decline of reimbursement.

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Reimbursement of Fees: Tactical Medical Consultants maintains the right to issue reimbursement of course cost minus the processing fees on a case by case basis. Tactical Medical Consultants reserves the right to decline reimbursement of fees based on partial and or unsatisfactory completion due to the participants performance, conduct, or actions.

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Service Charge: We apply a $25.00 service charge per 15 minutes of administrative or manpower time spent above and beyond our allotted customer service time per course or certification. (Example: participant is having difficulty claiming their certification card, additional certification card needs to be issued, coaching in order to obtain course completion proof.) Our staff will work with you to provide you with quality and reliable customer service. While we do this it will consume time from other projects. Our staff will advise of this charge 100% of the time prior to engagement of service.

PRIVACY POLICY: Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This notice applies to all information collected or submitted on the Tactical Medical Consultants website. The only personal information we collect is name, street and email address, telephone number, credit card information. We use the personal information collected from you to collect authorized payment and to properly issue certifications for successfully completed courses. Such personal information as we collect is not used for any other purpose and is not shared. We never use or share the personally identifiable Information provided to us online in ways unrelated to the ones described above. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put into place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under the age of 13, and no part of our website is structured to attract anyone under 13 to provide information to us. You can correct factual errors in your personally identifiable information by sending us a request detailing the error(s). To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. In the unlikely event any of the personal information you supply us online is misused, you may redress these issues by contacting us directly at logistics@tacmedconsultants.org or (440) 595-5868. Should you have questions or concerns about this Privacy Policy, please call us at (440) 595-5868 or send us an email at logistics@tacmedconsultants.org